This system helps you control many features using voice commands. This allows you to keep your hands on the wheel and focus on what is in front of you. The system provides feedback through audible tones, prompts, questions and spoken confirmations depending on the situation and the chosen level of interaction (voice settings).

The system also asks short questions (confirmation prompts) when it is not sure of your request or when there are multiple possible responses to your request.

When using voice commands, words and icons may appear in the lower left status bar indicating the status of the voice session (such as Listening, Success, Failed, Paused or Try Again).

How to Use Voice Commands with Your System

Press the voice icon. After the tone, speak your command clearly.

What Can I Say?

To access the available voice commands for the current session, do one of the following:

• During a voice session, press the Help icon (?) in the lower left status bar of the screen.
• Say, “What can I say?” for an on-screen listing of the possible voice commands associated with your current voice session.
• Press the voice icon. After the tone, say, “Help” to hear a list of possible voice commands.

Helpful Hints

• Make sure the interior of your vehicle is as quiet as possible. Wind noise from open windows and road vibrations may prevent the system from correctly recognizing spoken commands.
• After pressing the voice icon, wait until after the tone sounds and Listening appears before saying a command. Any command spoken prior to this does not register with the system.
• Speak naturally, without long pauses between words.
• At any time, you can interrupt the system while it is speaking by pressing the voice icon.

Accessing a List of Available Commands

• If you use the touchscreen, press the Settings icon > Help > Voice Command List.
• If you use the steering wheel control, press the voice icon. After the tone, speak your command clearly.

Voice Settings

Voice settings allow you to customize the level of system interaction, help and feedback. The system defaults to standard interaction that uses candidate lists and confirmation prompts as these provide the highest level of guidance and feedback.

Interaction Mode: Novice mode provides detailed interaction and guidance while the advanced mode has less audible interaction and more tone prompts.

Confirmation Prompts: The system uses these short questions to confirm your voice request. If turned off, the system simply makes a best guess as to what you requested. The system may still occasionally ask you to confirm settings.

Phone/Media Candidate Lists: Candidate lists are lists of possible results from your voice commands. The system creates these lists when it has the same confidence level of several options based on your voice command.

To access these settings using the touchscreen:

1. Press the Settings icon > Settings > Voice Control.
2. Select from:

• Interaction Mode
• Confirmation Prompts
• Media Candidate Lists
• Phone Candidate Lists
• Voice Control Volume.

To access these settings using voice commands:

Press the voice icon. Wait for the prompt “Please say a command”. Another tone sounds to let you know the system is listening.

Using Voice Commands with the Touchscreen Options

Your voice system has a dual mode feature which allows you to switch between using voice commands and making on-screen selections. This is most often available when using navigation.

Buttons outlined in blue indicate selections that are part of the dual mode feature. For example, if while you are in a voice session rather than saying the command “Enter Street Name” to change the field, you can press Street and the voice session does not end. Instead, the voice system changes to the Street field and asks you to say the street name.

You cannot use the buttons not outlined in blue as voice commands. If they are touched during a voice session, the voice session ends.

For example, you can choose from the following on the Navigation home screen:

• My Home
• Favorites
• Previous Destinations
• Point of Interest (POI)
• Emergency
• Street Address
• Intersection
• Cancel Route.

Some of the voice commands that are available while viewing this screen are:

If you choose Street Address from the navigation screen, you can choose from the following:

• Number
• City
• Street Name
• State/Prov.

Some of the voice commands that are available while viewing this screen are:

If you choose Points of Interest from the navigation screen, you can choose from the following:

• Search Area
• Search By Name
• Fuel Station
• ATM
• All Restaurants
• Accommodations
• Parking.

Some of the voice commands that are available while viewing this screen are:

Note: These are just a sample of the voice commands available within the Points of Interest section; the categories themselves are also technically voice commands.

If you choose Intersection from the navigation screen, you can choose from the following:

• 1st Street
• 2nd Street
• City
• State/Prov.

Some of the voice commands that are available while viewing this screen are:

The dual mode feature is also available when the voice system displays a list of items to pick from during a voice session, where you would be able to touch the line item or say “Line 2”. If the system does not understand a voice command, or there are multiple options, the system displays a voice command list for you.

ENTERTAINMENT

Your system offers many media options. You can access these options using the touchscreen or voice commands.

Browsing Device Content

When listening to any type of audio, you can browse through other devices without having to change sources. For example, if you are currently listening to the radio, you can browse all the artists that are stored on your USB device.

Press the voice icon on the steering wheel. When prompted, you can say:

If you have said “Browse”, you can then say any commands in the following chart.

For a complete list of “Browse” voice commands, see USB and SD card voice commands and Bluetooth audio voice commands in the following sections.

AM/FM Radio

Press the lower left corner of the touchscreen and then select the AM or FM tab.

To change between AM and FM presets, just touch the AM or FM tab.

HD Radio™ Information (If Available)

Note: HD Radio broadcasts are not available in all markets.

HD Radio technology is the digital evolution of analog AM/FM radio. Your system has a special receiver that allows it to receive digital broadcasts (where available) in addition to the analog broadcasts, it already receives. Digital broadcasts provide a better sound quality than analog broadcasts with free, crystal-clear audio and no static or distortion. For more information, and a guide to available stations and programming, please visit www.hdradio.com.

When HD Radio is on and you tune to a station broadcasting HD Radio technology, you may notice the following indicators on your screen:

HD) logo blinks when acquiring a digital station and stays solid when digital audio is playing. When this logo is available, you may also see Title and Artist fields on-screen.

Multicast indicator appears in FM mode (only) if the current station is broadcasting multiple digital broadcasts. The highlighted numbers signify available digital channels where new or different content is available.

HD1 signifies the main programming status and is available in analog and digital broadcasts. Other multicast stations (HD2 through HD7) are only available digitally.

TAG allows you to save a song to download later when you are on an acquired HD Radio station and the feature is on. To turn the feature on and use it:

1. Press AM or FM > Options > TAG button > On.
2. When you hear a song you like, touch TAG.
3. The system automatically saves the song’s information and transfers it to your portable music player (if supported) when you connect it to the system. The system automatically transfers the tag to your player (if already connected) and a pop-up confirms the transfer.
4. When you access iTunes® with your portable music player, the tags appear to you as a reminder. The system allows you to tag up to approximately 100 songs. For a list of devices that support tagging, see www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.

When HD Radio broadcasts are active, you can access the following functions:

HD Radio Reception and Station Troubleshooting

In order to provide the best possible experience, use the contact form to report any station issues found while listening to a station broadcasting with HD Radio technology. Independent entities own and operate each station. These stations are responsible for making sure all audio streams and data fields are accurate.

HD Radio™ Technology manufactured under license from iBiquity Digital Corp. U.S. and foreign patents. HD Radio™ and the HD and HD Radio logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor Company and iBiquity Digital Corp. are not responsible for the content sent using HD Radio technology. Content may be changed, added or deleted at any time at the station owner’s discretion.

Radio Voice Commands

If you are listening to the radio, press the voice button on the steering wheel control. When prompted, say any of the commands in the following chart.

If you are not listening to the radio, press the voice button and, after the tone, say “Radio”, then any of the commands in the following chart.

SIRIUS® Satellite Radio (If Activated)

Press the lower left corner of the touchscreen, then select the SIRIUS tab.

Satellite Radio Voice Commands

If you are listening to SIRIUS satellite radio, press the voice button on the steering wheel control. When prompted, say any of the commands in the following chart.

If you are not listening to SIRIUS satellite radio, press the voice button and, after the tone, say “Sirius”, then any of the commands in the following chart.

SIRIUS Satellite Radio Information

Note: SIRIUS reserves the unrestricted right to change, rearrange, add or delete programming including canceling, moving or adding particular channels, and its prices, at any time, with or without notice to you. Ford Motor Company shall not be responsible for any such programming changes.

SIRIUS satellite radio is a subscription-based satellite radio service that broadcasts a variety of music, sports, news, weather, traffic and entertainment programming.

Your factory-installed SIRIUS satellite radio system includes hardware and a limited subscription term that begins on the date of sale or lease of your vehicle. See your authorized dealer for availability.

For more information on extended subscription terms (a service fee is required), the online media player and a list of SIRIUS satellite radio channels, and other features, please visit www.siriusxm.com in the United States, www.sirius.ca in Canada, or call SIRIUS at 1-888-539-7474.

Satellite radio electronic serial number (ESN): You need your ESN to activate, modify or track your satellite radio account. The ESN is on the System Information Screen (SR ESN: XXXXXXXXXXXX). To access your ESN, press the bottom left corner of the touchscreen, then SIRIUS > Options.

CD

Press the lower left corner of the touchscreen, and then select the CD tab.

You can also advance and reverse the current track or current folder (if applicable).

CD Voice Commands

If you are listening to a CD, press the voice button on the steering wheel control. When prompted, say any of the commands in the following chart.

If you are not listening to a CD, press the voice button and, after the tone, say “CD”, then any of the commands in the following chart.

SD Card Slot and USB Port

SD Card Slot

Note: Your SD card slot is spring-loaded. To remove the SD card, press the card in and the system ejects it. Do not attempt to pull the card to remove it as this could cause damage.

Note: The navigation system also uses this card slot. See Navigation system later in this chapter for more information.

The slot is located either in the center console or behind a small access door in the instrument panel. To access and play music from your SD card slot, press the lower left corner of the touchscreen.

SD logo is a trademark of SD-3C, LLC.

USB Port

The ports are located either in the center console or behind a small access door in the instrument panel. To access and play music from your device, press the lower left corner of the touchscreen.

This feature allows you to plug in media playing devices, memory sticks, flash drives or thumb drives, and charge devices if they support this feature.

In order to playback video from your iPod® or iPhone® (if compatible), you must have a special combination USB/RCA composite video cable (available for purchase from Apple®). When the cable is connected to your iPod® or iPhone®, plug the other end into both the RCA jacks and the USB port.

Playing Music from Your Device

Insert your device and select the USB or SD Card tab once the system recognizes it. You can then select from the following options:

If you want to view song information such as Title, Artist, File, Folder, Album, and Genre, touch the on-screen album art.

You can also press What’s Playing? to hear how the system pronounces the current band and song. This can be helpful when using voice commands to make sure the system correctly plays your request.

SD Card and USB Voice Commands

If you are listening to a USB device or an SD card, press the voice button on the steering wheel control. When prompted, say any of the commands in the following chart.

If you are not listening to a USB device or an SD card, press the voice button and, after the tone, say “USB” or “SD card”, then any of the commands in the following chart.

Supported Media Players, Formats and Metadata Informa

SYNC is capable of hosting nearly any digital media player, including iPod®, Zune™, plays from device players, and most USB drives.

Supported audio formats include MP3, WMA, WAV and AAC.

It is also able to organize your indexed media from your playing device by metadata tags. Metadata tags, which are descriptive software identifiers embedded in the media files, provide information about the file.

If your indexed media files contain no information embedded in these metadata tags, SYNC may classify the empty metadata tags as Unknown. In order to playback video from your iPod® or iPhone®, (if compatible), you MUST have a special combination USB/RCA composite video cable (which you can buy from Apple®). When the cable is connected to your iPod® or iPhone®, plug the other end into both the RCA jacks and the USB port.

Bluetooth Audio

Your system allows you to stream audio over your vehicle’s speakers from your connected, Bluetooth-enabled cellular phone.

To access, press the lower left corner on the touchscreen, then select the BT Stereo tab.

Bluetooth Audio Voice Commands

If you are listening to a Bluetooth audio device, press the voice button on the steering wheel control. When prompted, say “Next song”, “Pause”, “Play” or “Previous song”.

If you are not listening to a Bluetooth audio device, press the voice button and, after the tone, say “Bluetooth Audio”, then “Next song”, “Pause”, “Play” or “Previous song”.

A/V Inputs

WARNING: Driving while distracted can result in loss of vehicle control, accident and injury. We strongly recommend that you use extreme caution when using any device or feature that may take your focus off the road. Your primary responsibility is the safe operation of your vehicle. We recommend against the use of any handheld device while driving and encourage the use of voice-operated systems when possible. Make sure that you are aware of applicable state and local laws that may affect use of electronic devices while the vehicle is in motion.

WARNING: For safety reasons, do not connect or adjust the settings on your portable music player while your vehicle is in motion.

WARNING: Store the portable music player in a secure location, such as the center console or the glove box, when your vehicle is in motion. Hard objects may become projectiles in a crash or sudden stop, which may increase the risk of serious injury. The audio extension cable must be long enough to allow the portable music player to be safely stored while your vehicle is in motion.

Your A/V inputs allow you to connect an auxiliary audio/video source (such as a gaming systems or a personal camcorder) by connecting RCA cords (not included) to these input jacks. The jacks are yellow, red and white and are located either behind a small access door on the instrument panel or in your center console.

You can also use the A/V inputs as an auxiliary input jack to play music from your portable music player over your vehicle’s speakers. Plug in your 1/8 inch (3.5 millimeter) RCA adapter into the two left A/V input jacks (red and white).

Press the lower left corner of the touchscreen, and then select A/V In.

To use the auxiliary input jack feature, make sure that your portable music player is designed for use with headphones and that it is fully charged. You also need an audio extension cable with stereo male 1/8th-inch (3.5 millimeter) connectors at one end and a RCA jack at the other.

1. Switch off the engine, radio and portable music player. Set the parking brake and put the transmission in position P.
2. Attach one end of the audio extension cable to the headphone output of your player and the other end into the adapter in one of the two left A/V input jacks (white or red) inside the center console.
3. Press the lower left corner on the touchscreen. Select either a tuned FM station or a CD (if there is a CD already loaded into the system).
4. Adjust the volume as desired.
5. Turn the portable music player on and adjust the volume to 1⁄2 the maximum.
6. Press the lower left corner on the touchscreen. Select the A/V In tab.

(You should hear audio from your portable music player although it may be low.)
7. Adjust the sound on your portable music player until it reaches the level of the FM station or CD by switching back and forth between the controls.

In order to playback video from your iPod® or iPhone® (if compatible), you must have a special combination USB/RCA composite video cable (which you can buy from Apple®). When the cable is connected to your iPod® or iPhone®, plug the other end into both the RCA jacks and the USB port.

Troubleshooting

• Do not connect the audio input jack to a line level output. The jack only works correctly with devices that have a headphone output with a volume control.
• Do not set the portable music player’s volume level higher than is necessary to match the volume of the CD or FM radio as this causes distortion and reduces sound quality.
• If the music sounds distorted at lower listening levels, turn the portable music player volume down. If the problem persists, replace or recharge the batteries in the portable media player.
• Control the portable media player in the same manner when used with headphones, as the auxiliary input jack does not provide control (such as Play or Pause) over the attached portable media player.