Getting roadside assistance

Vehicles Sold in the U.S.: Getting Roadside Assistance

To fully assist you should you have a vehicle concern, Ford Motor Company offers a complimentary roadside assistance program. This program is separate from the New Vehicle Limited Warranty. The service is available:

• 24 hours a day, seven days a week
• for the coverage period listed on the Roadside Assistance Card included in your owner’s manual portfolio.

Roadside assistance will cover:

• a flat tire change with a good spare (except vehicles that have been supplied with a tire inflation kit).
• battery jump start.
• lock-out assistance (key replacement cost is the customer’s responsibility).
• fuel delivery – Independent Service Contractors, if not prohibited by state, local or municipal law, shall deliver up to 2.0 gallons (7.5 liters) of gasoline or 5.0 gallons (18.9 liters) of diesel fuel to a disabled vehicle. Fuel delivery service is limited to two no-charge occurrences within a 12-month period.
• winch out – available within 100 feet (30.5 meters) of a paved or county maintained road, no recoveries.
• towing – Ford and Lincoln eligible vehicles towed to an authorized dealer within 35 miles (56 kilometers) of the disablement location or to the nearest authorized dealer. If a member requests to be towed to an authorized dealer more than 35 miles (56 kilometers) from the disablement location, the member shall be responsible for any mileage costs in excess of 35 miles (56 kilometers).

Trailers shall be covered up to $200 if the disabled eligible vehicle requires service at the nearest authorized dealer. If the trailer is disabled, but the towing vehicle is operational, the trailer does not qualify for any roadside services.

Vehicles Sold in the U.S.: Using Roadside Assistance

Complete the roadside assistance identification card and place it in your wallet for quick reference. This card is found in the owner’s manual portfolio in the glove compartment.

U.S. Ford vehicle customers who require Roadside Assistance, call 1-800-241-3673.

If you need to arrange roadside assistance for yourself, Ford Motor Company will reimburse a reasonable amount for towing to the nearest dealership within 35 miles (56 kilometers). To obtain reimbursement information, U.S. Ford vehicle customers call 1-800-241-3673. Customers will be asked to submit their original receipts.

Vehicles Sold in Canada: Getting Roadside Assistance

Canadian customers who require roadside assistance, call 1–800–665–2006.

Vehicles Sold in Canada: Using Roadside Assistance

Complete the roadside assistance identification card and place it in your wallet for quick reference. In Canada, the card is found in the warranty information in the glove box.

Canadian roadside coverage and benefits may differ from the U.S.

coverage. Please see your warranty information or visit our website at www.ford.ca for information on Canadian services and benefits.

Canadian customers who need to obtain roadside information, call 1-800-665-2006 or visit our website at www.ford.ca.

• Hazard warning flashers
• Fuel cut-off switch
• Jump-starting the vehicle